Return policy

At Zohra Craft Candle Co., we want you to be completely satisfied with your purchase. This page outlines our return policy to ensure a smooth and transparent process.

 

  1. Eligibility: We accept returns on non-wax products, including wax melt warmers, scarab keychains, temporary tattoos, and candle holders.

  2. Time Frame: You have 30 days from the date of purchase to initiate a return.

  3. Condition: Items must be in new, unused condition and in their original packaging.

  4. Process: To start a return, please contact us at zohracraftcandleco@gmail.com with your order number and reason for return.

  5. Refunds: Once we receive your returned item, we will process your refund to the original payment method within 7-10 business days.

  6. Non-Returnable Items: All wax products, perfume oils, fragrance oil plug-in diffusers, and room sprays are final sale and cannot be returned.